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OpenTable is the leading supplier of reservation and customer relationship management solutions to the restaurant industry. We are currently recruiting talented, enthusiastic, and creative individuals. If you would like to apply for any of the openings posted below, please send us your résumé and a cover letter clearly identifying the desired position and your qualifications. Phone calls or recruiter inquiries are not welcome. OpenTable offers a competitive salary, stock options and benefits package. OpenTable is an equal opportunity employer.
Senior QA Engineer (San Francisco, CA)
DescriptionThe Senior QA Engineer is responsible for finding all of the defects in complex features and products by designing test suites, organizing reviews and developing and executing tests cases. The ideal candidate requires minimal supervision and can develop work plans and tasks from high level goals. He or she can estimate and track project tasks and schedule, and is capable of leading small teams by example.
Responsibilities- Plans, organizes, and leads testing efforts.
- Designs/develops test plans, suites and cases (both manual & automated)
- Leads group test plan and case reviews to ensure complete test coverage.
- Executes test cases efficiently and effectively with an eye for detail
- Communicates well with product, marketing and engineering groups.
- Organizes, leads and participates in meetings to accomplish key goals
- Estimates and tracks project tasks and schedule. Takes corrective action to ensure that goals are met.
- Produces documentation for products including test matrices, test design documents, cases and plans.
- Contributes to process improvement and participates in product / engineering spec reviews
- Communicates well with customers or partners; may deliver internal presentations.
Desired Experience- Four year BS/BA degree preferred.
- 5+ years QA testing experience
- 2 years of work experience with SQL
- 2 years of work experience testing websites
- Solid understanding of Windows, networking, and internet fundamentals
- 2 years of work experience with client/server architecture and web server architecture
- Strong interpersonal and written and verbal communication skills
- Is a role model; demonstrates a ‘can-do’ attitude toward work and applies extra effort as needed to achieve goals.
- Possesses ability to multi-task
- Excellent communication and documentation skills are critically important
To apply, click here. |
Sr. Software Engineer, Restaurant Products Development Team (San Francisco)
DescriptionOpenTable invites exceptional engineers to join our Restaurant Products Development Team. This team is developing the next generation restaurant products. They also support existing client and server products, including our high-performance back-end server systems and the Electronic Reservation Book – Opentable’s award-winning interactive restaurant management system.
The ideal candidate enjoys working in a highly structured and team-oriented environment that uses the Agile / Scrum methodology. They will work in close collaboration as part of a cross-functional team to produce highly-reliable and scalable systems in a production environment.
You should enjoy writing solid, well-documented code for reliable and scalable distributed systems. Selected candidates should have demonstrated solid coding experience and enjoy multitasking between various projects.
This position will report directly to the Engineering Manager.
Responsibilities- Work with engineering management to plan product release cycles and roadmap
- Work with multiple teams to coordinate feature development
- Own one or more core software products/services – including design, implementation, and production support
- Design, develop and maintain Win32 C++ as well as C# client and server infrastructure products
- Develop data models, SQL Server DDL and T/SQL stored procedures
- Develop and lead reviews of technical specifications
- Review test plans to ensure proper integration and testing of new features
Desired Experience- 4+ years of commercial software development experience
- Solid background in object oriented design and development
- Solid C++ skills using the Win32 API
- C# is desirable but not required
- Experience developing data models, SQL Server DDL and T/SQL stored procedures
- Agile and Scrum are desirable but not necessary
- Experience developing and owning major revisions to an entire software product
- Experience in designing software to be robust, extensible and maintainable
- Passion for collaborating with talented engineers to create innovative and new products in a fast-paced and challenging environment
- Excellent verbal and written communications skills
- Bachelor’s degree in technical field required (CS, CE, ME, EE, Math, Physics, etc.)
To apply, click here. |
Lead Business Intelligence Engineer/Architect (San Francisco)
DescriptionOpenTable is looking for a best in class Data Engineer to take the Company’s data usage to the next level. Like a good chef elevates a restaurant, this new role has the opportunity to make significant impact on the company’s operations and financial results. Working with stakeholders, you will implement and manage BI tools, write ETLs, create OLAP cubes, and publish reports that deliver choice morsels of information that drive decision making.
Responsibilities- Work with analyst, engineering, and IT teams to implement solid extensible BI/warehouse design that supports new and existing analytic requirements
- ETL data from various sources that when combined create the Voltron effect (5 lions = 1 bad mamma jamma)
- Drive decisions in all departments by delivering reporting and analysis tools to stakeholders
- Work with product engineering to connect OpenTable’s products to data that increase customer satisfaction and company profitability
- Partner with DBAs to ensure the ongoing health and maintenance of the BI system you implement
- Act as the data guru by providing data dictionaries for the tables, cubes, reports, etc. that you design and create
Desired Experience- 5-10 years experience working extensively with SQL, including the ability to write, analyze, and debug queries
- 5-10 years experience with Data Warehouse design & implementation, ETL (Extraction, Transformation & Load), architecting efficient software designs
- Experience with MSFT SQL Server and associated packages
- Proficiency in C# and SSIS
- Ability to work in a team environment, interacting with multiple groups on a daily basis (very strong communication skills)
- Exceptional problem solving skills
- Ability to efficiently QA your own work to ensure that processes you built generate high quality output
- Bachelor's degree; Master's degree preferred, or equivalent experience in Enterprise Data Warehousing, Business Intelligence or Advanced Analytics Practices
To apply, click here. |
Sr. Software Engineer (San Francisco, CA.)
DescriptionAs a Sr. Software Engineer, you will be involved in the full lifecycle of website and application development. Responsibilities include designing, coding, debugging and optimizing both frontend and backend components as well as internal tools. You will also need to be able to analyze requirements, and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects. In addition, you must be able to communicate well and work with external customers. We are looking for a self-starter who consistently delivers on time in a fast-paced team environment and who constantly looks to innovate and improve wherever possible.
Requirements- Must have at least 3 - 4 years of software engineering experience.
- Must have strong design skills. Must be able to explain products that you have designed, including tradeoffs you made and why.
- Must have proven track record of designing robust, scalable high-performance systems.
- Must have solid conceptual understanding of the end-to-end systems that you have worked on, including: how and why functions/features were distributed, performance/scalability tradeoffs.
- Must have excellent coding skills. Must have a strong fundamental grasp of programming concepts and constructs.
- Must have expertise in C#, .NET, HTML, CSS, AJAX/JavaScript, SOAP, REST, and other web technologies.
- Must have good database knowledge & skills, including SQL Server experience.
- Must be familiar with a source control system such as Subversion, CVS or similar systems.
- Must have good troubleshooting and problem-solving skills. Must be able to describe problems that you have solved including how you found the root cause and how you solved it.
- Must have experience with multi-threaded software.
- Must have experience identifying and evaluating new technologies.
- Must have experience working in a structured environment with a defined software development process, e.g. Agile, etc.
- Must have good communication skills, both verbal and written.
- Must be a self-starter and excellent team player.
- Must have experience working with customers – both external and internal.
- Must have experience leading a project. Includes making sure the project is on schedule, making decisions necessary to bring project in on time, and communicating status to management and peers.
- SEO knowledge and experience is a plus.
- Mobile development experience is a plus.
To apply, click here. |
Reporting Engineer (San Francisco)
DescriptionOpenTable is looking for a dynamic individual to join our Engineering team as a Reporting Engineer. This individual will be a point of contact for other members of the business to satisfy their reporting needs, supplying the organization with data that is accurate and timely. As a Reporting Engineer you will interact with internal customers to gather requirements and satisfy reporting requests. The Reporting Engineer will provide ad-hoc reports as well as develop and enhance existing reports and reporting tools. Candidate must be able to manage his/her time, and deliver on tasks independently.
Desired Experience- 4+ years doing software development
- 3+ years doing SQL development (stored procedures, data modeling, and reporting)
- Excellent communication skills
- Experience with SSIS, SSRS, or SSAS
- Experience with C#
- MDX a plus
To apply, click here. |
QA Engineer (San Francisco, CA)
DescriptionThe QA Engineer should have the tracking ability of a sleuth and analytical skills of a scientist. As any detective, the QA Engineer should be creative in hunting down software defects within a complex system and providing valuable evidence (of steps to reproduce) to help further the investigation. As an analytical scientist, the QA Engineer should use reasoned expertise to devise test plans, conduct test cases and uncover and analyze software errors. QA Engineer should be confident in coverage and reporting, consistent in finding genuine flaws, and methodical and determination in finding faulty patterns in software and systems.
The ideal candidate requires minimal supervision and can develop test cases based on a set of test goals. The candidate can also organize and track a plan for developing or executing test cases.
- Design/develop test suites and cases (both manual & automated) for complex product upgrades
- Contributes to group test plan and case reviews to ensure complete test coverage
- Executes test cases efficiently and effectively with an eye for detail
- Communicates well with product, marketing and engineering groups
- Participates in meetings to accomplish key goals.
- Estimates and tracks project tasks and schedule.
- Produces documentation for products including test design documents and test cases
- Contributes to process improvement and participates in product / engineering spec reviews
- Communicates well with customers or partners; may deliver internal presentations.
Desired Experience- Four year BS/BA degree required
- 3+ years QA testing experience required
- Solid understanding of MS Windows, networking and documentation skills are critically important
- Solid understanding of client/server architecture and web server architecture
- SQL knowledge a plus
- Excellent communication and documentation skills are critically important
- Strong interpersonal and written and verbal communication skills
- Be passionate about QA and demonstrate a ‘can-do’ attitude toward work and applies extra effort as needed to achieve goals
- Possess ability to multi-task
- Understanding of Internationalization & Localization
- Experience in implementing Watir and Cucumber on various software projects
To apply, click here. |
Senior Software Engineer (San Francisco, CA)
DescriptionMinimum Requirements: Bachelor’s degree in Computer Science, Electrical or Electronic Engineering, Computer Info Systems or a related field, followed by 5 years experience in the job offered or as a programmer analyst or related field. In the alternative, we will accept a Master’s degree in Computer Science, Electrical or Electronic Engineering, Computer Info Systems or a related field plus 3 years in the job offered or as a programmer analyst or related field
Job Duties: Architect, design, code, debug and optimize both frontend and backend components of customer facing applications as well as internal tools. Responsibilities: analyze requirements and collaborate with Product, Marketing and other internal teams to ensure successful completion of projects; review computer system capabilities, workflow, and scheduling limitations and evaluate and recommend new development tools, processes and environments; and communicate and work well with external customers. Estimate and track project tasks and schedule.
Special Requirements: At least three years of experience with: 1) ASP.NET and C#, 2) dealing with multithreaded, distributed and infrastructure software, 3) designing robust, scalable, distributed, high-performance systems, 4) relational database systems including SQL Server to write queries, stored procedures, triggers; 5) and analyzing query execution plans and performance tuning.
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
OpenTable, Inc. is an Equal Opportunity Employer M/F/D/V.
To apply, click here. |
Restaurant Operations Consultant (Toronto)
DescriptionReporting to the Field Operations Manager, the Restaurant Operations Consultant performs both the training and installation of all OpenTable products.
Responsibilities- Perform all services for a restaurant installation (averaging 3 sites per week)
- Provide initial and follow-up training on the use of the OpenTable system
- Assist restaurant with getting their OpenTable system connected to the Internet
- Assist restaurant management with the configuration of the OpenTable system to optimize reservation flow
- Provide feedback to Product Management for product enhancements
Desired Experience- Experience training non-technical customers on the use of software
- Demonstrated customer service skills
- Knowledge of Microsoft Windows, Windows networks, Printers, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
- ”Front of house” restaurant experience
- Experience working in a role that requires travel
- OpenTable software experience a plus
- College degree preferred
- French/German speaking desirable
Requirements- Travel up to 75% to restaurant sites and occasionally to corporate headquarters (located in San Francisco).
To apply, click here. |
Restaurant Operations Consultant (Chicago, IL)
DescriptionReporting to the Field Operations Manager, the Restaurant Operations Consultant performs both the training and installation of all OpenTable products.
Responsibilities- Perform all services for a restaurant installation (averaging 3 sites per week)
- Provide initial and follow-up training on the use of the OpenTable system
- Assist restaurant with getting their OpenTable system connected to the Internet
- Assist restaurant management with the configuration of the OpenTable system to optimize reservation flow
- Provide feedback to Product Management for product enhancements
Desired Experience- Experience training non-technical customers on the use of software
- Demonstrated customer service skills
- Knowledge of Microsoft Windows, Windows networks, Printers, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
- ”Front of house” restaurant experience
- Experience working in a role that requires travel
- OpenTable software experience a plus
- College degree preferred
Requirements- Travel up to 75% to restaurant sites and occasionally to corporate headquarters (located in San Francisco)
To apply, click here. |
Restaurant Operations Consultant (Vancouver, BC)
DescriptionReporting to the Field Operations Manager, the Restaurant Operations Consultant performs both the training and installation of all OpenTable products.
Responsibilities- Perform all services for a restaurant installation (averaging 3 sites per week)
- Provide initial and follow-up training on the use of the OpenTable system
- Assist restaurant with getting their OpenTable system connected to the Internet
- Assist restaurant management with the configuration of the OpenTable system to optimize reservation flow
- Provide feedback to Product Management for product enhancements
Desired Experience- Experience training non-technical customers on the use of software
- Demonstrated customer service skills
- Knowledge of Microsoft Windows, Windows networks, Printers, TCP/IP, and DSL
- Excellent organizational and planning skills: task prioritization, effective time management
- Strong writing, presentation and informal communication skills
- Attitude that embraces continuous process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Access to reliable transportation and ability to incur reimbursable business expenses
- ”Front of house” restaurant experience
- Experience working in a role that requires travel
- OpenTable software experience a plus
- College degree preferred
Requirements- Travel up to 75% to restaurant sites and occasionally to corporate headquarters (located in San Francisco).
To apply, click here. |
Sr. Financial Analyst (San Francisco, CA)
DescriptionThe Sr. Financial Analyst will support the SVP, Global Sales by performing reporting and financial analysis/modeling. This position will be responsible for working with the sales team to create sales forecast for various products in several countries. The analyst will have some general financial analysis and reporting responsibilities and will assist with our earnings process.
Analysis/Forecasting:
- Partner with sales organization to create sale projections
- Analyze sales metrics, growth rates, and other productivity metrics
- Interact with Senior Management on pricing analytics, customer profitability, contract proposal recommendations, and scenario and sensitivity analysis
- Provide input and data to support sales compensation design including sales motivation and recognition programs
- Create tools to improve sales productivity of Inside Sales group
- Earnings process support at quarter end
Reporting:
- Prepare and review of monthly and quarterly sales results and ranking reports for sales team
- Create customer analytics and reporting to support data requests for key group accounts
- Complete end of quarter support for earnings call
- Summarize banking analyst models and expectations
Desired Experience- 5 to 8 years of experience in a Financial Analyst/Sr. Financial Analyst role or similar
- Advanced Excel Skills (macros, pivot tables, etc) and database & SQL experience a plus
- Excellent written and verbal communication. Must have the ability to effectively communicate to very different audiences in different functions and geographic locations and to discuss issues in a technical manner
- Able identify valuable projects/analysis and partner with others at the company
- Experience with Salesforce is a big plus
To apply, click here. |
Lead Business Intelligence Engineer/Architect (San Francisco, CA)
DescriptionOpenTable is looking for a best in class Data Engineer to take the Company’s data usage to the next level. Like a good chef elevates a restaurant, this new role has the opportunity to make significant impact on the company’s operations and financial results. Working with stakeholders, you will implement and manage BI tools, write ETLs, create OLAP cubes, and publish reports that deliver choice morsels of information that drive decision making.
Responsibilities- Work with analyst, engineering, and IT teams to implement solid extensible BI/warehouse design that supports new and existing analytic requirements
- ETL data from various sources that when combined create the Voltron effect (5 lions = 1 bad mamma jamma)
- Drive decisions in all departments by delivering reporting and analysis tools to stakeholders
- Work with product engineering to connect OpenTable’s products to data that increase customer satisfaction and company profitability
- Partner with DBAs to ensure the ongoing health and maintenance of the BI system you implement
- Act as the data guru by providing data dictionaries for the tables, cubes, reports, etc. that you design and create
Desired Experience- 5-10 years experience working extensively with SQL, including the ability to write, analyze, and debug queries
- 5-10 years experience with Data Warehouse design & implementation, ETL (Extraction, Transformation & Load), architecting efficient software designs
- Experience with MSFT SQL Server and associated packages
- Proficiency in C# and SSIS
- Ability to work in a team environment, interacting with multiple groups on a daily basis (very strong communication skills)
- Exceptional problem solving skills
- Ability to efficiently QA your own work to ensure that processes you built generate high quality output
- Bachelor's degree; Master's degree preferred, or equivalent experience in Enterprise Data Warehousing, Business Intelligence or Advanced Analytics Practices
To apply, click here. |
Senior Accounts Receivable Analyst (London/ UK)
Description
Responsibilities- Design and implement customer strategies in order to resolve collection issues, determine customer profitability and recommend account modifications to ensure customer satisfaction and improve customer retention
- Efficiently manage a high-volume of inbound customer requests
- Appropriately escalate account issues both internally and within the customers’ organization
- Collaborate with management and colleagues to define and improve internal processes
- Develop and analyze customer payment performance reports for our customer facing teams
- Accurately record all communication with customers in the appropriate tracking systems
- Enter various adjustments against AR
- Various ad hoc projects
- Other duties may be assigned
Desired Experience- Proven track record in credit controlling
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
- Strong organizational skills: task prioritization, effective time management
- Performs well under pressure and meets aggressive deadlines
- Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
- Thorough knowledge of Microsoft Word, Excel and Outlook required
- University degree or a relevant qualification is a plus
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
European Revenue Operations Manager (London/ UK)
DescriptionThe European Revenue Operations Manager will be responsible for people management of Accounts Receivable Coordinators in the London office.
Responsibilities- Oversee the following functions: collections, cash application, adjustments to AR, contract management and commission tracking
- Train and mentor staff by setting objectives, delivering performance evaluations and recommending salary adjustments
- Achieve established DSO, past due percentage, cash collection and bad debt goals
- Research and resolve escalated billing inquires from customers
- Represent A/R challenges and concerns in cross-functional meetings
- Drive initiatives to improve processes that increase productivity, quality, service and increased cash flow
- Produce and analyse in-house accounts receivable and factored aging reports
- Cultivate the relationship with the A/R outsourcing vendors to ensure the highest quality of service possible for OpenTable customers
- Other duties may be assigned
Desired Experience- University degree in accounting or equivalent qualification
- Approximately 7 – 10 years of experience in Accounts Receivable – the majority of this should be people management experience and/ or management of collections personnel
- A minimum of 2 years experience with day to day management of an outsourcing vendor
- Proven ability to manage, train and coach staff
- Excellent organizational and planning skills: task prioritisation and effective time management
- Strong writing, presentation and informal communication skills
- Demonstrated customer service bias and an attitude that embraces process improvement
- Ability to understand issues and solve problems in a timely manner
- Comfortable working independently under limited supervision in an unstructured environment
- Proven ability to work across many departments to solve problems and achieve results
- Thorough knowledge of Microsoft Office products and Accounting software (Great Plains preferred)
- 10% travel required
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
Accounts Receivable Specialist (San Francisco, CA)
DescriptionAccount Management
- Design and implement collection strategies and resolve collection issues in collaboration with management, internal partners and customers
- Appropriately escalate collection issues both internally and within the customers’ organization
- Effectively collaborate with internal partners and communicate a single message to our customers
- Field incoming customer requests from our billing phone queue and general e-mail account
- Research and resolve accounting inquires from customers
- Identify and resolve root causes
Account Maintenance
- Apply daily cash receipts
- Enter various adjustments against AR
- Organize and maintain customer files
- Reconcile customers’ information in 3 interrelated databases
- Various ad hoc projects
Desired Experience- 3 years related experience
- College degree preferred
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
- Ability to understand issues, demonstrate resourcefulness, and solve problems in a timely manner
- Strong organizational skills: task prioritization, effective time management
- Performs well under pressure and meets aggressive deadlines
- Must possess excellent written and verbal skills, be able to multi-task and prioritize multiple projects
- Thorough knowledge of Microsoft Word, Excel and Outlook required
To apply, click here. |
Technical Recruiter (San Francisco)
DescriptionDeliver high quality service to Hiring Managers and facilitate the placement of candidates by executing customized recruiting strategies.
Responsibilities- Manage full cycle recruiting process and ensure a smooth and positive candidate experience.
- Collaborate with Hiring Managers to understand their hiring needs and goals.
- Employ a broad array of sourcing channels including referral programs, social networks, job boards, advertising, networking, and other creative means to promote and publicize opportunities to both active and passive candidates.
- Point of contact for recruitment agencies.
- Review employment applications and conduct initial phone interviews with candidates to evaluate work history, skills, competencies, education and training, compensation needs, and other qualifications.
- Schedule candidate interview appointments with members of interview team.
- Facilitate interview and hiring discussions with interviewers and Hiring Managers.
- Track recruiting process through applicable database.
- Drive offer process - including extending offers, closing candidates, and generating offer letters.
Desired Experience- 5 years technical recruiting experience.
- Proven track record of hiring candidates for technical functional areas.
- Working experience using an HRIS, preferably ADP.
- Proficient in MS Office Suite.
- Excellent verbal and written communication skills.
- Superior organizational skills; results-focus with superb execution and follow-through; highly detail-oriented.
- Efficient, highly productive multi-tasker; self-motivated and flexible; thrives in entrepreneurial environment.
- Ability to interact with all levels of staff utilizing excellent interpersonal skills.
- Ability to maintain confidentiality of sensitive data.
To apply, click here. |
Helpdesk / IT Support Technician (San Francisco, CA)
DescriptionThe Help Desk / IT Support Technician is responsible for providing laptop / desktop support to all OpenTable employees and contractors, including field specialists, sales staff, and others working from remote locations.
Support new hire and termination processes, and related IT support functions - such as software installations, computer moves and upgrades, coaching the staff on new / existing hardware and software, PC desktop and laptop maintenance. Also responsible for planning, maintaining and managing the day-to-day operations of printers, computer and telephone systems.
Desired Experience- 2 years experience working in a Windows environment
- Post secondary education from Community College or University
- Preference will be given to candidates with training, experience or certification in IT or networking, and previous helpdesk or call center experience
- Experience with Ghost, BigFix, and McAfee desktop security products a bonus
- Previous experience working in a SOX environment a plus
RequirementsEssential Duties & Responsibilities:
- Handle Tier 1 helpdesk service requests - submitted via ticketing system or helpdesk phone support service
- Follow up on outstanding requests and ensure timely resolution
- Configure and ship hardware for new hires working in remote offices
- Resolve equipment issues in corporate office conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Other duties may be added and/or assigned as needed
Qualifications: To perform this job successfully, an individual must possess the knowledge, skills, and abilities listed below:
- Strong knowledge of Microsoft products including Windows 7, Windows XP, Microsoft Office (2007,2010) and SharePoint
- Knowledge of Active Directory maintenance and modifications (creating and editing users and GPO’s)
- Knowledge of Exchange 2007, 2010 (creating and modifying mailboxes and public folders)
- Knowledge of phone systems (Avaya)
- PC hardware (laptops and desktops), printers, scanners, computer peripherals
- Mobile devices (iOS, Android)
- Mobile Broadband (MiFi and Mobile Broadband Cards)
- Macintosh hardware and software (OS X)
- Ethernet, TCP/IP and VPN technology from the client PC perspective
- File Server knowledge
- McAfee Products - security, laptop encryption and backup
- Hardware Image experience
- Macintosh support
- Strong customer service skills
- Exceptional troubleshooting skills
- Ability to communicate technical information to both technical and non-technical employees
- Ability to multi-task
To apply, click here. |
IT Technical Services Engineer I (San Francisco)
DescriptionThe Systems Administrator is responsible for providing a full range of IT services for the corporate network environment.
The ideal candidate possesses a blend of strong technical skills outlined below and enjoys working in a structured, team-oriented environment.
Responsibilities- Server administration – setup, monitoring, backup, patching
- Applications support – SharePoint, Lync, Jira
- Phone systems support
- Server room management
- Be a member of the on-call team
- Comply with policies and procedures
- Maintain up-to-date documentation for all systems
Desired Experience- Expert knowledge of Windows and Linux – server OSs
- Familiarity with virtualization technologies – Hyper-V and ESX
- Knowledge of some scripting skills – Perl, PowerShell
- Knowledge of monitoring systems – Nagios, Zenoss, MRTG
- Telephony experience – Avaya, VoIP, SIP
- Previous server room management experience
- Excellent communication skills – interpersonal, verbal and written (documentation)
- Experience working in a structured, process-oriented environment
- Ability to multi-task efficiently on multiple technical projects
- Positive work ethic – enthusiasm, can-do attitude, and a strong customer service focus
To apply, click here. |
Marketing Intern (San Francisco, CA)
DescriptionThis temporary role will assist with various tasks to support the Restaurant and Consumer marketing teams. On the consumer marketing side, the projects will be related to promotions for strategic partnerships, which will involve asset collection and content creation for the consumer website. On the restaurant marketing side, projects will support restaurant customer acquisition, retention, and education efforts including assistance with collateral maintenance, trade show preparations, and various email and direct marketing campaigns.
Responsibilities- Work with partners to collect information and create content for partnerships
- Utilize web content tools to update promotional web pages
- Manage communication with select partners
- Proofread marketing creatives
- Coordinate various trade show logistics
- Implement & track direct/email campaigns to restaurants
- Manage collateral updates and maintenance
- Assist with other projects as needed
Desired Experience- Exceptional writing and editing skills
- Excellent organizational skills
- Attention to detail
- Proficiency with Microsoft Office applications, particularly Microsoft Excel and Powerpoint
- Basic HTML skills preferred
- Basic Photoshop skills preferred
- Passion for food/dining preferred
RequirementsPosition Requirements:
PHYSICAL DEMANDS: While performing the duties of the job, the employee is regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
COMMUNICATION SKILLS: While performing duties of this job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.
MENTAL DEMANDS: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.
WORK ENVIRONMENT: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually quiet to moderate.
To apply, click here. |
Restaurant Marketing Manager (San Francisco)
DescriptionReporting to the Sr. Director of Restaurant Marketing, the Restaurant Marketing Manager develops and manages programs to increase the productivity and success of the sales, marketing and account management team. The individual will be responsible for creating marketing content, tools & campaigns to increase the size, loyalty and profitability of the OpenTable restaurant customer base. The successful Manager will demonstrate initiative, creativity, analytical skills and excellent problem-solving abilities.
Responsibilities- Oversee communications to sales prospects
- Test and refine email campaigns to increase lead generation and maximize conversion
- Develop and execute efforts to increase the quantity and quality of prospect contact information in Salesforce.com
- Own the sales collateral suite, controlling all content updates for centralized materials and maintaining online document library
- Assist the sales team in creating, updating and approving materials for distribution, including reports, presentations and proposals
- Manage Salesforce.com activities related to marketing campaigns
- Analyze customer and campaign data to inform business and marketing decisions
Desired Experience- BA/BS degree required
- At least 1-4 years of marketing experience with a demonstrated track record of driving results
- B2B marketing experience, ideally in a technology company
- Outstanding writing skills, with ability to compose persuasive materials. Writing samples required
- Strong analytical skills, with proven ability to analyze data and create compelling business reports
- Experience working with field staff (sales and account management) highly desirable
- Strong interpersonal relations and verbal communication skills
- Superb execution and follow-through with strong organizational skills. Detail-oriented and efficient at multi-tasking
- Passion for the restaurant industry, with restaurant industry experience valued
- Familiarity with Salesforce.com, Photoshop creative suite, and/or Eloqua marketing automation valued
To apply, click here. |
Senior Restaurant Marketing Manager (London/ UK)
DescriptionReporting to the Director of Restaurant Marketing, the Senior Restaurant Marketing Manager develops and manages programmes to increase the productivity and success of the sales, marketing and account management team. The individual will be responsible for creating marketing content, tools & campaigns to increase the size, loyalty and profitability of the OpenTable restaurant customer base in the UK and Germany. The successful Senior Manager will demonstrate strategic thinking, initiative, creativity, analytical skills and excellent problem-solving abilities.
Responsibilities- Oversee restaurant communications to sales prospects and existing customers
- Test and refine email campaigns to increase lead generation and maximise conversion
- Manage Salesforce.com & Eloqua marketing automation activities related to marketing campaigns
- Analyse customer and campaign data to inform business and marketing decisions
- Work with local sales and account management team to understand restaurant needs
- Own the local sales collateral suite, controlling all content updates for centralised materials and maintaining online document library
- Manage budget and presence at local trade shows and events in UK and Germany
- Coordinate local promotions with restaurants and the consumer marketing team
- Develop ongoing educational content for restaurant customers
- Other duties may be assigned
Desired Experience- Approximately 5 - 7 years of marketing experience with a demonstrated track record of driving results
- B2B marketing experience should play a significant part in your current position
- Strong analytical skills, with proven ability to analyse data and create compelling business reports
- Outstanding writing skills, with ability to compose persuasive materials - writing samples required
- Strong interpersonal relations and verbal communication skills
- Superb execution and follow-through with strong organizational skills
- Detail-oriented and efficient at multi-tasking
- Comfortable working independently under limited supervision, as well as experience with working across international teams is a plus
- Passion for the restaurant industry, with restaurant or hospitality industry experience valued
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
Senior Website Product Manager (San Francisco)
DescriptionThe Senior Product Manager is primarily responsible for the day-to-day product design, development and support of the OpenTable website with a focus on optimization through A/B, multivariate and user testing and a core competency in website metrics analysis. The senior product manager is also responsible for developing a product strategy and associated tactics to address long-term company objectives and near-term goals.
Responsibilities- Build roadmap for A/B and multivariate website testing through data analysis, research, customer feedback and collaboration with key internal stakeholders.
- Lead effort in metrics analysis through the use of tools like Omniture Site Catalyst to inform prioritization decisions and make recommendations on website optimization efforts.
- Drive redesign projects and stakeholder buy-in through brainstorming/research sessions, wireframing and iterations of design and content.
- Conduct user testing sessions and utilize website metrics tools to prioritize feature development and guide product definition and roadmap.
- Collaborate daily with product managers, engineers and designers utilizing practices of the agile methodology to bring products to fruition.
- Create product documentation and work closely with cross-functional departments to ensure smooth launch and delivery of product releases.
- Measure, analyze, and determine reporting metrics for various features using internal data and web analytics tools.
- Track website bugs and contribute to bug reporting and quality assurance testing.
- Contribute to daily website maintenance and production.
Desired Experience- 5-7 years’ experience in website product management for a leading consumer-facing website.
- Demonstrated experience and aptitude for complete product/project workflow processes including requirements gathering, analysis & design, implementation, testing, deployment and communication.
- Solid understanding of consumer website behavior, website design, and user interface testing and best practices.
- Experience in building website optimization strategy through the use of focus-groups and A/B testing solutions.
- Experience working with social strategy, user-created content, and/or personalization tools.
- Experience with A/B testing tools such as Omniture Test and Target.
- Strong analytics skills and experience with leading web metrics tools such as Google Analytics and Site Catalyst.
- Experience with MS Project, MS Excel, MS Access, and MS Office Suite, and defect tracking tools.
- Strong organizational skills: task prioritization, effective time management, meeting facilitation, conflict resolution, and risk identification and mitigation.
- Excellent interpersonal, written and verbal communication.
- Ability to work independently and gather information without supervision.
- Restaurant industry experience and/or a passion for food and dining a plus.
- BA/BS required/MBA preferred.
To apply, click here. |
Website Product Manager (London/ UK)
DescriptionWe are looking for a Product Manager to join the OpenTable website product team. This Product Manager will be responsible for defining and implementing new features on the OpenTable and toptable websites.
Responsibilities- Define functionality of key website features, focusing on helping consumers finding and booking restaurants
- Conduct and facilitate periodic user testing sessions to help guide product definition
- Create product documentation, and work closely with engineering and marketing to ensure smooth launch and delivery of product releases
- Use data, research and testing to prioritise feature development and create a product roadmap
- Work with website designers to iterate and measure design of new features
- Track website bugs and contribute to bug reporting and quality assurance testing
- Measure, analyse, and determine reporting metrics for various features using internal data and web analytics tools
- Coordinate and collaborate with other product team members to ensure strategic objectives are being met
- Contribute to daily website maintenance and production
Desired Experience- Approximately 3-5 years’ experience in website product management for a consumer-facing website
- Demonstrated experience and aptitude for complete product/project workflow processes, requirement gathering, working with agile development processes, analysis & design, implementation, testing and communication
- Solid understanding of consumer website behavior, website design, and user interface testing and best practice UX approaches and how to apply them
- Experience working with social strategy, user-created content, and/or personalisation tools
- Management of user communities or execution of social media marketing, collaborative filtering or behavioral targeting campaigns a plus
- Strong organisational skills: task prioritisation, effective time management, meeting facilitation, conflict resolution, and risk identification and mitigation
- Excellent interpersonal, written and verbal communication
- Ability to work independently and gather information without supervision
- Strong analytics skills and experience with leading web metrics tools such as Google Analytics and Omniture
- Experience with MS Project, MS Excel and MS Office Suite, and defect tracking tools
- Knowledge and experience of SEO and email best practice
- Restaurant industry experience and/or a passion for food and dining a plus
- University degree is highly preferred
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
Sales Representative (Houston, TX)
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services.
Responsibilities- Media sales experience a plus
- Restaurant management experience required
- Minimum of 3-4 years outside sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Please click on the link below to apply.
To apply, click here. |
Salesforce.com Administrator (San Francisco, CA)
DescriptionSalesforce.com Administrator. Reporting to the Sr. Director of Sales and Sales Operations, this position is responsible for maintaining and optimizing the use of Salesforce.com within the Sales and Restaurant Relations team.
Responsibilities- Daily maintenance of salesforce.com for a team of 200+ users, globally
- Research, recommend and implement process improvement with Salesforce.com
- Data quality management including data accuracy, de-duping, and new data acquisition
- Management of regular and ad-hoc reporting requests
- Implementation and training on Salesforce.com basics with new hires and new departments as needed
- Lead for integration initiatives with other internal systems, as needed
- Lead for sales process adoption and compliance
- Territory management – including new hires, territory divisions, analysis, and recommendations
- Lead management – process and maintenance for lead routing including multiple countries and multiple roles
Desired Experience- 3-5 years experience as a Salesforce.com administrator
- Experience working with large, global teams
- Proven track record of managing complex data scenarios and multiple integrations
- Excellent communication, listening, influencing and training skills
- Analytical skills to make and support business decisions, i.e. P&L projections, breakeven and ROI analysis
- Excellent organization and time management skills
- Proven ability to work across many departments to solve problems and achieve results
- Self-motivation with the ability to perform well under pressure in an entrepreneurial environment
- College degree preferred
To apply, click here. |
Sales Representative (London/ UK)
DescriptionReporting to the VP of UK Sales & Restaurant Relations, this position is responsible for raising specific revenue and for meeting monthly and quarterly sales quotas in an assigned territory selling OpenTable products and services.
Desired Experience- Approximately 2-3 years of sales experience in a very client-facing role or field-sales capacity required
- Knowledge of restaurant operations and marketing a plus
- University degree is highly desirable
Requirements- Preferred candidate should have a track record of high activity, short sales cycle experience
- Experience with prospecting (cold calling and door stepping)
- Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
- Strong quantitative and analytical management and organizational skills
- Superb negotiation and decision-making skills
- Excellent written and oral communication skills
- Outstanding organizational and planning skills: task prioritization, effective time management
- Confidence to communicate at all levels
- Ability to prepare and deliver presentations
- Travel and visit client sites
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
Account Executive (Southern CA (Orange County and Desert region))
DescriptionThis position is responsible for meeting monthly & quarterly sales quotas in an assigned territory selling OpenTable products and services. The territory will be covering the Orange County and Desert region.
Desired Experience- Media sales experience a plus
- Restaurant management experience required
- Minimum of 3-4 years outside sales experience required
- Ability to self-motivate and work independently
- College degree preferred
RequirementsPreferred candidate should have a track record of high activity, short sales cycle experience. Excellent written and oral communication skills, very good negotiation and decision-making skills, strong quantitative and analytical management and organizational skills
Must be self-motivated and have ability to perform well under pressure and against aggressive deadlines in an entrepreneurial/start-up environment.
Please click on the link below to apply.
To apply, click here. |
Sales Data Administrator (London/ UK)
DescriptionEnthusiastic, self motivated, highly organised individual to execute several data projects for OpenTable in London. The Sales Data Administrator will be using a variety of software packages and has to be especially skilled with Excel and data entry. In addition, the person needs to be confident enough to make outbound calls to potential prospects and should be absolutely comfortable with talking to restaurants.
Responsibilities- You will be responsible for seamless and efficient data entry, which will require high attention to detail from you. You will be given a variety of projects that will involve you pro-actively researching the internet and other available data, in order to deliver answers to specific issues that became apparent during your analysis of the project at hand. You will have to be a great communicator to interact daily with several different departments within our company.
Desired Experience- Excellent Excel skills and a proven track record of working with this programme
- Administrative experience in a sales environment preferred
- Data entry experience
- Very efficient and accurate with high attention to detail
- Methodical and organised
- Pro-active nature that does not require guidance at all times and can take on issues should they arise
- Passionate about the hospitality industry and Restaurants in particular
- University degree preferred
Please submit resume to:
awilson@opentable.com
(Attn: Anna Wilson) |
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